Personal Data means all information relating to an identified or identifiable natural person.
1. Controller / Data protection officer / Representative
Responsible for the data processing described here is
Email: info@ pharmacontext.ch
If you have any data protection concerns, you can let us know by using the contact details above.
2. Collection and processing of Personal Data
We primarily process the Personal Data that we receive from our customers and other business partners in the course of our business relationship with them and from other persons involved in it, or that we collect from its users when operating our website.
These Personal Data are in particular name and contact details (e.g. address, telephone number, email address), job title, identification and background information, financial information for payment purposes and information of any kind from correspondence, contacts and interactions with us.
To the extent permitted, we extract certain data from publicly accessible sources (e.g. debt collection register, commercial register, press, internet) or receive such data from authorities and other third parties. In addition to data received directly from you (e.g. by letter, telephone, email, text and picture messages (SMS/MMS), etc.), the categories of personal data we receive about you from third parties include, are in particular information relating to your professional functions and activities (in order that we can, for example, conclude and process transactions with you or your employer), information about you in correspondence and meetings with third parties, credit information (insofar as we process transactions with you personally), information from public registers, information that we receive in connection with official procedures, information about you that are shared with us by people close to you (consultants, legal representatives, etc.) in order that we can conclude or process contracts with you or in volving you (e.g. references, powers of attorney, information on compliance with legal requirements such as anti-money laundering and export restrictions, information from banks, insurance companies, distribution partners and other contractual partners of ours on the use or provision of services by you (e.g. payments made), information from the media and internet about you (if this is indicated in the specific case, e.g. in the context of an application, marketing/sales, etc.), your addresses and, if applicable, interests and other socio-demographic data (for marketing), data in connection with the use of the website (e.g. IP address, MAC address of the smartphone or computer, information about your device and settings, cookies, date and time of visit, pages and content accessed, functions used, referring website, location information).
In the course of our business relationship and in order to use our services, you may be required to provide certain Personal Data that are necessary or legally required for the establishment of the cooperation and the execution of the contractual relationship and the associated contractual and legal obligations. Without these Personal Data, we will generally not be able to conclude the collaboration agreement and to fulfill it or provide certain services or take on mandates.
We use the collected Personal Data primarily to conclude and process our contracts with our customers and business partners, so in particular in the context of the service provision of PharmaContext and the quality assurance, as well as to comply with our legal obligations both domestically and abroad.
In addition, we process Personal Data of you and other persons, to the extent permitted and deemed appropriate, also for the following purposes, in which we (and sometimes third parties) have a legitimate interest corresponding to the purpose:
- Offer, develop and improve our services and websites, apps and other platforms on which we are present;
- Communication with you regarding our services, improvements or changes to the services, changes in the business relationship, invitations to events or corporate events;
- Communication with third parties and processing their requests (e.g. job applications);
- Collection of Personal Data from publicly available sources for the purpose of customer acquisition;
- Maintenance, administration and development of our customer relationships, communication with customers and third parties;
- Advertising and marketing (including the organization of events), insofar as you have not objected to the use of your data (if we send you advertising as an existing customer of ours, you can object to this at any time; we will then put you on a blocking list against further advertising mailings);
- Ensure of our operations, in particular IT, of our websites, apps and other platforms;
- Compliance with legal and regulatory obligations
Insofar as you have given us consent to process your Personal Data for certain purposes (e.g. when you register to receive newsletters), we process your Personal Data within the scope of and based on this consent, insofar as we have no other legal basis and we require such a basis. Consent given can be revoked at any time, but this has no effect on data processing that has already taken place.
Your Personal Data are process for the purposes specified above and depending on the situation, on the following legal bases:
- The processing of Personal Data is necessary for the performance of a contract with you;
- You have given your consent to the processing of your Personal Data;
- The processing of Personal Data is necessary for compliance with a legal obligation; or
- We have a legitimate interest in the processing of the Personal Data collected by us. Our legitimate interests include, in particular, providing the services we offer, informing you about our services and being able to communicate with you. Depending on the specifics of the case, we may also have other legitimate interests.
4. Use of our website
You do not need to disclose any Personal Data in order to use our website. When you call up our website, the system automatically collects data and information from the computer system of the calling computer.
The legal basis for the temporary storage of information and the log files is our legitimate interest in being able to offer you our website in sufficient quality and to continuously improve it.
When you order a newsletter, the following data are collected: E-mail address (mandatory); if applicable, title, first name, last name (all optional). Your Personal Data in connection with the sending of subscribed newsletters will be deleted immediately as soon as you are no longer subscribed to them.
7. Disclosure of Personal Data abroad
In order to fulfill the contract, protect our interests and comply with legal requirements, it may be necessary to disclose your Personal Data to the following recipients:
- Service providers of ours (e.g. banks, insurance companies), including suppliers (such as IT providers, trustees, auditors);
- domestic and foreign authorities, official agencies or courts;
- other parties in potential or actual legal proceedings; collection agencies
all jointly recipients.
These recipients may be located in Switzerland, but may also be located abroad. If recipients are located outside of Switzerland or the EU, we will only transfer your Personal Data if adequate data protection is ensured.
We process and store your Personal Data for as long as is necessary for the fulfillment of our contractual and legal obligations or otherwise required for the purposes pursued with the processing, i.e. for example for the duration of the entire contractual or business relationship as well as beyond that in accordance with the statutory retention and documentation obligations. In this context, it is possible that Personal Data will be stored for the time during which claims can be asserted against our company and insofar as we are otherwise legally obliged to do so or as legitimate business interests require this (e.g. for evidence and documentation purposes). As soon as your Personal Data are no longer required for the above-mentioned purposes, they will generally be deleted or anonymized as far as possible.
9. Data security
We take appropriate technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access and misuse by third parties, such as issuing directive, trainings, IT and network security solutions, access controls and restrictions, encryption of data carriers and transmissions, anonymization, controls.
10. Obligation to provide Personal Data
In the course of our business relationship you must provide those Personal Data as required for the establishment and performance of a business relationship and the fulfillment of related contractual and regulatory obligations (you generally do not have a legal obligation to provide us with data). Without these data, we will generally not be able to conclude or perform a contract with you (or the entity or person you represent). Also, the website cannot be used if certain information to ensure data transfer (e.g. IP address) are not disclosed.
11. Rights of the data subject
Within the framework of the data protection law and insofar as provided therein (such as in the case of the DPA or the GDPR) you have the right to information, rectification or deletion of your Personal Data, the right to restrict data processing and to object to our data processing as well as to the release of certain Personal Data for the purpose of transfer to another entity (so-called data portability).
Exceptions or limitations may apply to these rights, in particular if your Personal Data are processed in order to fulfill a contract with you, to protect our own legitimate interests such as the assertion, exercise or defense of legal claims, or to comply with legal obligations. To the extent permitted by law, in particular to protect the rights and freedoms of other data subjects and to protect our legitimate interests (e.g., secrecy and security interests), we may therefore refuse to comply with your data protection-related requests (e.g. requests for information and deletion) or comply with them only to a limited extent. However, you have the right to lodge a complaint with the competent supervisory authority, the data protection authority in Switzerland. In Switzerland, the competent authority is the Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch).